Information on the Right of Withdrawal

The right of withdrawal applies exclusively to private individuals (consumers) whose place of residence is in a member state of the European Union (EU) or another contracting state of the European Economic Area (EEA). Orders placed by or on behalf of companies, associations, public institutions (such as kindergartens or schools) or other organizations are excluded from the right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us

Daliono Spielwaren
Gregory Neeb
Brunnenstraße 11
56761 Zettingen
Germany

Phone: +49 (0)2653-915280
Fax: +49 (0)2653-915281
E-mail: info@service-daliono.de

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, which is however not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts

• for the supply of goods which are not prefabricated and for the production of which an individual choice of or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs,
• for the supply of goods which are liable to deteriorate rapidly or whose expiry date is soon to be exceeded,
• for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery,
• for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature,
• for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, the delivery of which cannot take place before 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market which cannot be controlled by the trader,
• for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery,
• for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

End of the Information on the Right of Withdrawal

Partial Withdrawal

If you have a right of withdrawal in relation to your order and you exercise this right of withdrawal only for part of your order after submitting your contractual declaration, with the result that the purchase price falls below the amount required for a reduction in shipping costs, we reserve the right to subsequently charge you the shipping costs incurred for the remaining part of the order. This shall only apply if we have already informed you of the amount of the shipping costs for the remaining part of the order before you submitted your contractual declaration, or if you were able to calculate these shipping costs easily on the basis of our information before submitting your contractual declaration.

Different shipping costs apply outside Germany.

You can find a model withdrawal form here.